Web.com-the WORST HOSTING COMPANY-EVER!
Where, oh where, do I begin?
I've been with these people for 8+ years, and every single day, it gets worse. E-mail doesn't go where it's supposed to, or doesn't go anywhere at all, their servers break down every 15 minutes, every upgrade crashes the system, etc, etc.
I'm switching.
Why the post?
Because this is a classic case of an American company ruining themselves in an effort to save money by outsourcing.
Their call centers for tech support are in Colombia and the Phillipines.
Never been to Colombia, but much of the Phillipines is a dump, with barely literate people, and in many places, no running water or electricity, so they put a tech center there?
Genius, sheer genius.
"Tank you for calling web.com, may I have domain name?"
"Yes, it's greghopper.com"
"Could you repeat dat for me?"
"Yes, it's greghopper.com"
"I sorry, still not get dat, repeat to me"
"IT IS GREGHOPPER.COM!"
"I sorry, can you repeat again?"
IT IS GREGHOPPER.COM, GREGHOPPER.COM!!!" (this spoken very slowly)
"Can you spell dat for me?"
"Why yes, it is G-R-E-G-H-O-P-P-E-R.-C-O-M"
"Can you spell dat again?"
"IT IS G-R-E-G-H-O-P-P-E-R.-C-O-M! G-R-E-G-H-O-P-P-E-R.-C-O-M! WHY CAN'T YOU UNDERSTAND ME??????"
Oh, that's right, because until this pinhead got the job at the tech center two weeks ago, she had never used anything more complicated than a goat cart. She also began learning the English language at approximately the same time as she started the job, which means her skills are about equal to my cat's.
No offense, I'm sure she's a lovely woman, but she is NOT QUALIFIED TO BE DOING TECH SUPPORT FOR ANYTHING MORE COMPLICATED THAN A WHEELBARROW!!!!
Their corporate headquarters is in Atlanta, but unless you personally have God directing the call, you're not getting through to Atlanta. The underlings are directed to keep the customers away from the people that were raised speaking English. Unless of course, you want to BUY something. THEN they'll talk to you, ask them for help with an issue?
"Let me transfer you."
"If you would like to make another call, please hang up and try again..."
Every fucking time.
If anyone knows where their corporate offices are located in Atlanta, please let me know so I can go beat the crap out of these people for their abject stupidity.
Web.com, the biggest joke on the internet!
Avoid them like the plague.
I've been with these people for 8+ years, and every single day, it gets worse. E-mail doesn't go where it's supposed to, or doesn't go anywhere at all, their servers break down every 15 minutes, every upgrade crashes the system, etc, etc.
I'm switching.
Why the post?
Because this is a classic case of an American company ruining themselves in an effort to save money by outsourcing.
Their call centers for tech support are in Colombia and the Phillipines.
Never been to Colombia, but much of the Phillipines is a dump, with barely literate people, and in many places, no running water or electricity, so they put a tech center there?
Genius, sheer genius.
"Tank you for calling web.com, may I have domain name?"
"Yes, it's greghopper.com"
"Could you repeat dat for me?"
"Yes, it's greghopper.com"
"I sorry, still not get dat, repeat to me"
"IT IS GREGHOPPER.COM!"
"I sorry, can you repeat again?"
IT IS GREGHOPPER.COM, GREGHOPPER.COM!!!" (this spoken very slowly)
"Can you spell dat for me?"
"Why yes, it is G-R-E-G-H-O-P-P-E-R.-C-O-M"
"Can you spell dat again?"
"IT IS G-R-E-G-H-O-P-P-E-R.-C-O-M! G-R-E-G-H-O-P-P-E-R.-C-O-M! WHY CAN'T YOU UNDERSTAND ME??????"
Oh, that's right, because until this pinhead got the job at the tech center two weeks ago, she had never used anything more complicated than a goat cart. She also began learning the English language at approximately the same time as she started the job, which means her skills are about equal to my cat's.
No offense, I'm sure she's a lovely woman, but she is NOT QUALIFIED TO BE DOING TECH SUPPORT FOR ANYTHING MORE COMPLICATED THAN A WHEELBARROW!!!!
Their corporate headquarters is in Atlanta, but unless you personally have God directing the call, you're not getting through to Atlanta. The underlings are directed to keep the customers away from the people that were raised speaking English. Unless of course, you want to BUY something. THEN they'll talk to you, ask them for help with an issue?
"Let me transfer you."
"If you would like to make another call, please hang up and try again..."
Every fucking time.
If anyone knows where their corporate offices are located in Atlanta, please let me know so I can go beat the crap out of these people for their abject stupidity.
Web.com, the biggest joke on the internet!
Avoid them like the plague.
posted by Dunnyman's Castle at 10:29 AM
2 comments
